IS Enactment and organisational learning: A case of an integrated ERP post-implementation in Australia

Research has shown that the use of avatars within mHealth applications, that is, using mobile devices to provide health information to users, can improve health outcomes. While several studies have investigated the design of avatars for mHealth applications, these studies focused solely on western cultures and most of them have not considered whether design principles are different between Western and Arabic users. This work will investigate the design of Arabic avatars by conducting a qualitative study, which includes semi-structured interviews with multiple stakeholders. The study will adopt a co-design methodology to derive design principles for persuasive Arabic avatars in the context of mHealth. In particular, it is our aim to increase users’ perceived social presence and intention to use the persuasive mHealth avatars by taking Arabic culture into consideration. The work may contribute to a higher level of adoption of avatar-based mHealth applications in Arabic countries

Organizational Learning and ERP Post-implementation Phase: A Situated Learning Perspective

In this paper, we interpret the sequence of events and issues that led to the ERP failure during the post-implementation phase in a large IT service management company in Australia. For this purpose, we used theoretical frameworks from the domain of organizational and situated learning. We found that several factors created severe complexities and failure at the post-implementation phase of the ERP: 1) staff’s lack of understanding of the SAP-ERP, 2 the interconnection of ERP with business processes, 3) a disconnection between the training that the vendor provided and actual work practices, and 4) management’s and staff’s misunderstanding about the adequacy of the training and staff engagement. Our findings suggest that the theoretical space that situated learning theories provide can enhance our understanding about post-implementation issues

Cybersecurity challenges in blockchain technology : a scoping review

Blockchain technology (BCT) is an emerging technology. Cybersecurity challenges in BCT are being explored to add greater value to business processes and reshape business operations. This scoping review paper was aimed at exploring the current literature's scope and categorizing various types of cybersecurity challenges in BCT. Databases such as Elsevier, ResearchGate, IEEE, ScienceDirect, and ABI/INFORM Collection (ProQuest) were searched using a combination of terms, and after rigorous screening, 51 research studies were found relevant. Data coding was performed following a framework proposed for scoping review. After careful analysis, thirty different types of cybersecurity challenges in BCT were categorized into six standardized classes. Our results show that most of the studies disclose cybersecurity challenges in BCT generally without pointing to any specific industry sector, and to a very little extent, few papers reveal cybersecurity challenges in BCT related to specific industry sectors. Also, prior studies barely investigated the strategies to minimize cybersecurity challenges in BCT. Based on gap identification, future research avenues were proposed for scholars

Factors affecting the organizational adoption of blockchain technology : an Australian perspective

Blockchain Technology (BCT) is a novel innovation that has the potential to transform industries, for instance, supply chain, energy, finance, and healthcare. However, despite the potential and the wide range of benefits reported, organizational adoption of BCT is low in several countries including Australia. Some studies investigated the adoption of BCT in different countries, however, there is a lack of research that examines the organizational adoption of BCT in Australia. This study fills this gap by exploring the factors, which influence BCT adoption among Australian organizations. To achieve this, we used an interpretative qualitative research approach based on the Technology, Organization, and Environment (TOE) framework and the Institutional Theory. The findings show that organizational adoption of BCT in Australia is influenced by perceived novelty, complexity, cost, and disintermediation feature of BCT; top management knowledge and support; government support, customer pressure, trading partner readiness, and consensus among trading partners. © 2021 IEEE Computer Society. All rights reserved

Information Technology and Organizational Learning Interplay: A Survey

The objective of this paper is to provide a systematic review of the evolutionary trends in the research domain of information technology and organizational learning. Having surveyed various journals and key conferences between 2000 and 2018 on the topic, we observe that information technology (IT) has expanded from its general form to various contemporary information systems, e.g. knowledge organization systems, communication and collaborative systems and decision support systems. However, organization learning (OL) now essentially occurs through knowledge management activities, e.g. knowledge acquisition, storing, sharing and application of knowledge. The survey reported here not only validates the interplay of IT and OL but also reveals some important intervening factors between IT and OL, e.g. absorptive capacity, organization culture, user trust, acceptance and satisfaction that work as deterministic elements in the reciprocal relationship of IT and OL. We propose future research to explore interaction between big data analytical systems and organizational learning

Blockchain Adoption Framework Using Innovation Translation Approach - The preliminary study

Given the rapid move of organisations towards blockchain adoption, this paper focuses on the niche area associated with blockchain technology adoption. Literature is scarce around the explorative view of the blockchain adoption process and a need to identify the interplay of human and non-human elements at several points that influence the actions and ultimately the decision to adopt a blockchain application. This study investigates the blockchain adoption process from an explorative view and determines yet uncovered aspects to be considered before and while adopting blockchain. For this purpose, the study employed an Innovation Translation approach informed by Actor-Network Theory to identify the interactions among actors at each moment of blockchain adoption. The results of the study are crucial for blockchain literature as it fills gaps of empirically investigated, explorative and dynamic insight into the process and assists potential adopters in realising the interactions required before and during successful adoption process

Challenges and opportunities for blockchain technology adoption : a systematic review

Blockchain technology promises to significantly impact current business processes in industries from various sectors and reduce transactional cost. Firms, suppliers, government, financial institutions etc. are anticipating a business model transformation through blockchain by accomplishing a decentralized architecture of interorganizational dealings without intermediaries. In spite of its immense potential, however, there are key challenges of blockchain implementation which need to be studied for identifying the opportunities arising and for its successful implementations in future. In this paper, we aim to identify these challenges for blockchain adoption and classify them for clearer understanding. To pursue this effectively, this paper follows a hybrid model of systematic literature review. This paper also explicitly enumerates future research opportunities to lead industry and researchers in correct direction

Factors Affecting the Organizational Adoption of Blockchain Technology: An Australian Perspective

Blockchain Technology (BCT) is a novel innovation that has the potential to transform entire sectors, for instance, supply chain, energy, finance, and healthcare. However, despite the potential and the wide range of benefits reported, organizational adoption of BCT is low in several countries including Australia. Some studies investigated the adoption of BCT in different countries, however, there is a lack of research that examines the organizational adoption of BCT in Australia. This study fills this gap by exploring the factors, which influence BCT adoption among Australian organizations. To achieve this, we used an interpretative qualitative research approach based on the Technology, Organization, and Environment (TOE) framework and the Institutional Theory. The findings show that organizational adoption of BCT in Australia is influenced by perceived novelty, complexity, cost, and disintermediation feature of BCT; top management knowledge and support; government support, customer pressure, trading partner readiness, and consensus among trading partners

Adoption of blockchain technology : exploring the factors affecting organizational decision

Blockchain (BCT) is an emerging technology that promises many benefits for organizations, for instance, disintermediation, data security, data transparency, a single version of the truth, and trust among trading partners. Despite its multiple benefits, the adoption rate of BCT among organizations has not reached a significantly high level worldwide, thus requiring further research in this space. The present study addresses this issue in the Australian context. There is a knowledge gap in what specific factors, among the plethora of factors reported in the extant literature, affect the organizational adoption of BCT in Australia. To fill this gap, the study uses the qualitative interpretative research approach along with the technology-organization-environment (TOE) framework as a theoretical lens. The data was mainly drawn from the literature review and semi-structured interviews of the decision-makers and senior IT people from the BCT adopter and potential adopter organizations in Australia. According to the findings, perceived information transparency, perceived risks, organization innovativeness, organization learning capability, standards uncertainty, and competition intensity influence organizational adoption of BCT in Australia. These factors are exclusively identified in this study. The study also validates the influence of perceived benefits and perceived compatibility on BCT adoption that are reported in the past studies. Practically, these findings are helpful for the Australian government and public and private organizations to develop better policies and make informed decisions for the organizational adoption of BCT. The findings would guide decision-makers to think about the adoption of BCT strategically. The study also has theoretical implications explained in the discussion section. © 2022 Saleem Malik et al

Organisational Learning with SaaS CRM – A case study of Higher Education

Customer Relationship Management (CRM) generally has a reputation as a technology that does not live up to its over-inflated expectations. Yet, implementations in higher education remain on the rise. Higher Education institutions (HEIs) are embracing cloud-based CRM systems to upsurge performance, encourage better management practices, and enhance their relationship with staff and students. CRM success however relies heavily on an adaptive organisational learning (OL) process upon which proactive decisions can be made. This paper emphasises that committed learning in post-implementation use is paramount to attaining further understanding of the capabilities, features and functionality of the CRM. Investigating how SaaS CRM usage reflect an organisation’s learning in a Higher Education context, the paper presents theoretical and practical contributions in a framework for effective SaaS CRM utilisation, and recommends a continuous cycle of exploration-exploitation-exploration. Yet the reality is that organisations explore, exploit, and then stop exploring